Bill Payment Information
Online Billpay
To register your account online or to pay your bill, click here
To learn about our payment app. Click here: Billing App
Customer Support
For billing, service requests and other inquiries use the following:
Pay By Phone Number: (832) 271-2934
General Customer Service Number: (713) 453-5493
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:00 a.m. to 5:00 p. m., with the exception of holidays.
Our payment hours are:
Main Office (LOBBY IS CLOSED)
903 Hollywood St.
Houston, Texas 77015
Phone: 713 - 453 - 5493
Monday through Friday from 8:00 a.m. to 5:00 p.m.
For after-hour emergencies, please contact our dispatch team at 713-453-5493.
Water RatesFee Schedule New Service RequirementsService ContractContrato de ServicioProcedures for Commercial ServiceProcedures for New ConstructionProcedures for New TapsInformacion Sobre Nuevas Coneciones De Agua Y Drenaje
Service Rate Schedule
Water Rate (Residential Single-Family)
| $ 52.72 | Minimum Rate for Service |
| $ 7.78 | Rate per 1,000 gallons metered for usage between 3,001 gallons and 8,000 gallons |
| $ 9.12 | Rate per 1,000 gallons metered for usage between 8,001 gallons and 13,000 gallons |
| $ 11.40 | Rate per 1,000 gallons metered for usage above 13,001 gallons |
Sewer Rate (Residential Single-Family)
| $ 10.00 | Minimum Rate for Service |
| $ 1.80 | Rate per 1,000 gallons metered for usage above 3,001 gallons |